Terms Overview
Here are the key principles that guide our terms of service
Fair use of our platform
Secure payment processing
Clear cancellation policies
24/7 customer support
Account Terms
By making a reservation through Vida Travel Now you accept the fact that all email conversations were related to your booking and those same email conversations are a legally binding part of your contract with us. Regardless of whether the reservation is made by email or otherwise, it is your obligation to thoroughly read and understand the conditions, inclusions, exclusions, and prices stated in our emails before finalizing any booking.
Booking Rules
- Please review your trip details carefully to ensure all dates and times are accurate.
- Verify the spelling of passenger names. Names must exactly match the government-issued photo ID. Name changes are not permitted once tickets are issued.
- Tickets are non-transferable and may not be used by anyone other than the named passenger.
- Tickets are non-refundable after departure. All cancellations or changes are subject to the airline's policy.
- Customers are responsible for obtaining and carrying all necessary travel documents (visa, passport, etc.).
- Travelers are responsible for securing any required visas or travel documents for all destinations and transit points.
- ✅ Check-In Guidelines
- For Domestic Flights (USA or India):
- Arrive at the airport at least 2 hours before your flight.
- Check-in must be completed at least 45 minutes before departure.
- For International Flights:
- Arrive at the airport at least 3 hours before your flight.
- Check-in must be completed at least 60 minutes before departure. (This rule applies to everyone checking in—whether or not they have baggage.)
Service Usage
- At check-in, the presentation of a valid ID with photo issued by the government is a must for both Indian and foreign nationals.
- Hotels and other places of accommodation have the right to refuse if they consider the ID not valid for check-in.
- Extra beds/mattresses can be given as the hotel sees fit. The difference between a bed and a mattress is that the latter is a thin cover usually filled with foam or cotton.
- In parked vehicles and some hill areas, the AC unit will not work.
- Hotel amenities such as room heaters or Wi-Fi may have extra charges which are to be paid directly to the hotel.
Cancellations & Refunds
- Refunds may be requested only if all of the following apply:
- The booking is not a no-show.
- We obtain a waiver from the airline or supplier.
- Once a cancellation request is submitted to our customer care team, you’ll receive an acknowledgment email—this does not confirm a refund.
- We then work with the airline/supplier as per fare rules to process it.Refund processing time: 4–6 business weeks. We are not responsible for refunds if you do directly by the airline/supplier website or airline call center. For cancellation or refund you need to contact our team directly via email,chat or by our call center.
User Responsibilities
- Travelers are responsible for safeguarding their belongings at all times, including in cars and hotels.
- Travelers must comply with local laws, road regulations, and hotel/driver limitations.
- In “No Entry” or restricted zones, guests must make alternate arrangements at their own cost.
- Guests must cooperate with the driver and follow safety protocols throughout the journey.
- Parking distances at sightseeing spots may require guests to walk; any such expenses are not included.
Legal Terms
- The company shall not be held liable for injury, loss, accident, death, theft, delays, or service disruptions due to natural hazards, political unrest, flight cancellations, weather conditions, or other force majeure events.
- We are not responsible for third-party decisions, service denials, or changes made by hotels, airlines, or transport providers.
Modifications
- The company reserves the right to make changes to bookings (e.g., vehicle replacement) or itinerary adjustments due to availability, safety, or regulatory reasons.
- Any modifications made will be communicated in advance, and alternatives of similar value and quality will be offered.
Contact & Disputes
- All customer support, requests, and official communications must be made through our official email or customer service phone number.
- For any disputes, the original email trail and call logs will serve as binding references.
- Disputes shall be subject to the legal jurisdiction of the appropriate courts as per applicable Indian law.
Fares, Fees & Payment
- Total fare includes all taxes and fees, except optional airline charges (e.g., Extra baggage, seat selection, etc.).
- Your credit card may be charged in multiple transactions for ticket amount Some time ,these charges may appear under airline name,vida trave solutions or our supplier. The total amount will be the same as initially quoted.
- E-tickets will be emailed to your given Contact details within 1–24 hours,after successful payment.If in Case Customer Card is declined then our team will inform you.
Questions About Our Terms?
If you have questions about these terms of service or need clarification, we're here to help.
Email: contact@vidatravelsolutions.com
Phone: +1860 846 4160
Address: Cromwell, Connecticut CT 06416, United States