Terms of Service
By booking with Vida Travel Solutions, you agree to these terms. Please review the contract conditions governing our services.
Government ID Match
Passenger names must match valid passports or official photo IDs exactly.
Carrier Fare Rules
Cancellations and ticket modifications are governed strictly by operating airline fare rules.
Tax-Inclusive Fares
Quoted ticket prices incorporate all mandatory federal taxes and PFC surcharges.
24/7 Help Desk
Around-the-clock live flight desk monitoring and emergency schedule support.
1. Agreement to Terms & Contractual Basis
By utilizing our booking engine, communicating with our support specialists, or authorizing a reservation through Vida Travel Solutions, you acknowledge and agree that all written itineraries, price quotes, email confirmations, and verbal authorizations constitute a legally binding agreement governed by these Terms of Service and applicable operating carrier contracts of carriage.
2. Ticketing Rules & Passenger Identification
Please review reservation itineraries with meticulous care:
- Passenger legal names must match government-issued passports or REAL IDs exactly. No name alterations or transfers are permitted once electronic tickets are issued.
- Tickets are non-transferable and valid solely for the named passengers and flight segments indicated on the e-ticket receipt.
- Travelers are personally responsible for acquiring valid international visas, transit clearances, and biometric passports with at least 6 months remaining validity.
- Itineraries are governed by airline no-show regulations; failure to board an outbound segment automatically invalidates subsequent return flights.
3. Fares, Taxes & Consolidator Pricing
Total quoted ticket prices include all mandatory federal excise taxes, passenger facility charges (PFC), and airline regulatory surcharges.
Airfares, seat inventory, and promotional consolidator discounts fluctuate in real time until the issuing carrier assigns an official Electronic Ticket Number (ETKN). In rare instances of carrier schedule retraction or fare changes before issuance, clients are notified immediately with rebooking or full refund options.
4. Cancellations, Rebooking & Airline Fare Rules
All voluntary ticket cancellations, flight date changes, re-routings, and fare credits are governed strictly by the operating carrier’s fare rules, tariff regulations, and contract of carriage.
Non-refundable fares are subject to carrier penalty policies and may result in future travel vouchers or fare forfeiture depending on airline rules. Involuntary schedule changes, significant flight delays, and carrier cancellations are handled in accordance with the specific airline’s re-accommodation and refund policies.
5. Airline Schedule Changes & Irregular Operations (IROPS)
Airlines reserve the unilateral authority to adjust flight schedules, substitute aircraft types, modify intermediate layovers, or cancel operations due to weather, air traffic control, or safety considerations. Vida Travel Solutions support advisors monitor all booked corridors and assist voyagers with carrier re-accommodation, priority reticketing, or refund applications.
6. Chargebacks and Payment Disputes
If you have any billing concerns, duplicate charges, or booking issues, please contact Vida Travel Solutions promptly so we can review and assist you.
Cancellations, refunds, and changes are subject to the applicable fare rules and terms disclosed at the time of booking. Refund eligibility depends on the ticket conditions and applicable airline or supplier policies.
If a payment dispute or chargeback is initiated, Vida Travel Solutions reserves the right to submit relevant booking confirmations, payment records, communications, and customer acceptance records to the payment provider or card issuer.
Credit card rewards, benefits, and travel protections are subject to your card issuer’s terms and are not guaranteed by Vida Travel Solutions.
7. Limitation of Liability & Governing Law
Vida Travel Solutions functions as an accredited travel agency and consolidator agent. We are not liable for operating carrier service disruptions, baggage losses, or supplier defaults beyond our reasonable control. These Terms of Service are governed by and construed under the laws of the State of Connecticut and the United States of America.
Questions Regarding Our Terms of Service?
Our booking desk is open 24 hours a day to assist with fare rules, contract provisions, or carrier cancellation qualifications.