Privacy Policy
Your privacy and confidentiality are paramount. Review how your booking information is collected, processed, and secured.
We never sell your personal information
256-Bit SSL financial encryption active
Immediate data correction upon request
Only necessary ticketing data collected
1. Information We Collect
To verify flight availability, fulfill electronic ticketing, and provide 24/7 travel desk support, we collect essential personally identifiable information including:
- Full passenger legal names (matching government photo identification)
- Date of birth, gender, and nationality (mandatory for airline APIS filings)
- Passport and visa expiration records where international itineraries require
- Contact credentials (primary phone number and electronic mail address)
- Billing addresses and authorized payment instrument details
- Frequent flyer loyalty numbers and special meal/assistance requests
Information is recorded through encrypted reservation forms, official electronic mail correspondence, and telephone consultations with certified agents.
2. How We Use Your Information
We process collected traveler records strictly to:
- Issue verified electronic tickets on partner world carriers
- Confirm hotel lodging and rental vehicle vouchers
- Provide real-time schedule change, gate revision, and delay alerts
- Assist with carrier refunds, itinerary cancellations, and date reissues
- Fulfill mandatory transportation authority compliance (US TSA / CBP regulations)
We do not sell, rent, or lease traveler personal profiles to external advertisers.
3. Data Security & Encryption Standards
Protecting traveler records is our fundamental responsibility. We implement multi-tier administrative and technical protections:
- 256-bit Secure Sockets Layer (SSL) encryption across all web transactions
- PCI-DSS Level-1 certified payment processing pipelines
- Strict role-based access restrictions limiting record inspection to assigned agents
- Encrypted off-site archival backups for audit trail verification
4. Third-Party Carrier & Partner Disclosures
Travel management requires transmitting passenger details to verified operating suppliers:
- Airlines Reporting Corporation (ARC) clearing houses
- Operating and codeshare airlines issuing electronic ticket segments
- Global Distribution Systems (GDS: Sabre, Amadeus, Travelport)
- Hotel property management systems and vehicle rental operators
Each partner carrier operates under independent contract of carriage rules and privacy protocols.
5. Voyager Privacy Rights & Choices
Under US and international privacy standards, you maintain rights to:
- Request a transcript copy of all personal records maintained in our systems
- Rectify inaccurate contact, name, or payment details
- Request permanent deletion of promotional communication history
- Opt out of marketing communications at any time with immediate effect
To exercise your rights, email our data desk at contact@vidatravelsolutions.com.
6. Archival Retention Periods
Ticketing records and financial invoices are retained for the statutory durations mandated by US federal tax law, ARC compliance guidelines, and airline auditing statutes. Once statutory retention schedules expire, records are permanently purged or cryptographically anonymized.
Questions Concerning Your Privacy?
Our legal and data compliance officers are available to assist with record inquiries, deletion requests, or regulatory clarifications.